Manama, Mar. 18 (BNA): Mohammed Ali Al Qaed, Chief Executive of the Information & eGovernment Authority (iGA), conducted a tour viewing the progress of services provided at   the ID Card Services Center in Isa Town, covering its various sections offerings from  ID Card, birth & death certificates, addresses services, fast track services the virtual customer support service and Self-Service Center.

The visit aimed to view workflow operations progress and ensure the continuity and efficiency of government service delivered to citizens and residents at the center, as part of iGA’s efforts to provide a seamless and integrated service experience in light of recent situations.

Al Qaed emphasised the iGA’s commitment to achieving the highest levels of service efficiency and smoothness for all beneficiaries. He highlighted that continuous service enhancement and quality evaluation remain strategic priorities for the iGA to ensure services are delivered efficiently and effectively. Furthermore, Al Qaed noted the importance of integrating digital and walk-in service channels to provide a fully unified and seamless experience for all users.

The Chief Executive affirmed that the Authority continues its efforts to advance digital transformation and further develop eServices as a strategic priority that enhances service continuity and ensures seamless accessibility through the Kingdom of Bahrain’s National Portal (bahrain.bh) and the MyGov mobile app.

Al Qaed emphasised that, in line with the directives of General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communications Technology (MCICT), the iGA remains committed to supporting digital transformation and streamlining services for beneficiaries with high efficiency and flexibility. This includes ensuring rapid responsiveness to any emergencies or technical challenges that may arise, thereby reflecting its commitment to delivering advanced and integrated eGovernment services.

He also reviewed the procedures in place to facilitate walk-in customers’ transactions and engaged with several of them, listening to their feedback and observations on the services provided. He commended the positive engagement with customers and the high standard of performance demonstrated.

The Chief Executive thanked all iGA staff at the Isa Town and Muharraq ID card centers, as well as all iGA employees, for their hard work and high-quality service. He confirmed that the iGA will continue to improve both digital and in-person government systems to make them easier to use and to meet the needs of the public.

H.K